Two practices near each other, one with 8 reviews and one with 80. More reviews can help a practice rank higher in local search. Ask at the right moment and make it a one-tap link. Ask everyone, every time.
When to ask
- Right after a visit that went well.
- When a member thanks you by text.
- After you solve something fast: a same-day visit, a quick refill, a call back at night.
Make it one tap
Get the direct review link from your Google Business Profile and put it in a short text: "Thanks for coming in today. If we've been helpful, a Google review helps other families find us." Add the link. Nothing else.
The rules
- Google's rules don't allow offering anything in exchange for a review.
- Ask everyone, not only the people you expect to be happy.
- Don't write reviews for yourself or ask staff and family to.
Reviews that break the rules can be removed, and the profile can be penalized.
Make it a habit
Pick one person to send the review text after visits, and count requests and new reviews each month. In a made-up example, 60 requests a month bring in 9 reviews. Over a year, that's more than 100.
Replying
Thank people for reviews, but never confirm that someone is a patient or mention their care. How to reply without breaking privacy.
What I'd do this week
- Copy your review link from your profile.
- Write the one-line review text and save it.
- Send it to five members who thanked you recently.
Common questions
Should I ask for reviews on other sites too?
Start with Google. Add others only once you have a steady flow there.
What about a bad review?
Reply calmly, without details, and invite them to call the office.
Can staff ask in person?
Yes. A text with the link afterward makes it easy to follow through.
Want growth numbers you can trust each month?
We reconcile every account every month and send your P&L and Balance Sheet by the 15th, so you can see what each new member is worth and what it cost to get them. If that's what you need, apply to work with us.